Terms and Conditions

• Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the Website.
• If you are a minor (i.e. under the age of 18 years), you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
• Those who choose to access the Website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.
• Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

• You will be able to buy on the Website both products listed by third-party sellers ("Sellers Products") and products listed by us ("eXtra Products").
• When purchasing Sellers Products, we will specify at the point of sale whether we are acting as the merchant and seller of record, or if we are serving as Seller's agent.
• Only when purchasing eXtra Products, we will be the merchant and seller of record for those transactions.
• By using eXtra website, you agree to the Terms and Conditions.

• Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
• Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and "flooding", "spamming", mail bombing "or crashing".
• Sending unsolicited email, including promotions and/or advertising of products or services.
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability in most of the cases.

• Sellers may necessitate to access your Personal Data to deliver the Sellers Products via the Website, as detailed in the relevant Sellers Products listing.
• By purchasing any Seller Product, the Customer authorizes us to share his/her Personal Data with the Seller of that Seller Product. This authorization is necessary for the Seller to execute the order and handle any technical support or after sale service requests under (Support for Sellers Products).
• Customer acknowledges that once the Personal Data is shared with the Seller, we will no longer have control over it. The Seller will act as independent data controller and its processing of Customer Personal Data will not be governed by these Terms and Conditions while it will be governed by other terms governing the Seller's provision of the Seller Product to the Customer.

• Express Delivery fees are € 199 added to the order’s value.
• Express delivery option is available for the selected products purchased before 02:00 pm in the selected cities considering the home delivery coverage terms and conditions.
• The express delivery timing for large items is between 4:00 PM to 11:00 PM.
• We deliver the purchased products to the address which has been registered during the online purchasing process.
• In case of emergency/unplanned situation that may prevent delivering the purchased product on the same day, we commit to handling the Customer's request with a priority according to the situation causes.
• Products eligible with express delivery will have the option available on the product page.
• Express delivery is available only in 4 major cities in the Kingdom which are Riyadh, Jeddah, Dammam and Khobar. The option will appear on product page once the Customer chooses his/her city location.
• If the Customer pays for express delivery, then rejects to receive the item during the mentioned time (4 PM – 9 PM on the same day), express delivery fees will not be refunded or reimbursed.
• If a damage or malfunction is discovered upon delivery, we will refund the express delivery fees.
• Express Delivery is not applicable for Third-Party Seller products.

• Express Delivery fees are € 45 added to the order’s value.
• Express delivery option is available for the selected products purchased before 11:00 AM in the selected cities considering the home delivery coverage terms and conditions.
• We deliver the purchased products to the registered contact person who has been registered during the online purchasing process, or the required collector information if available.
• In an emergency/unplanned situation that may prevent delivering the purchased product on the same day, we commit to handling the Customer's request with a priority according to the situation and causes.
• Express Delivery is not applicable for Third -Party Seller Products.

• Built-in products: such as built-in cooking appliances, air hoods, etc.
• Outdoor units: such as garden chairs set, tents, barbecue equipment, etc.
• Massage chairs and their attachments.
• Large items delivered by Sellers.

• In case the pinned location is not matching the same selected city and area in the order's home delivery address, the order will be subject to the delivery coverage terms and conditions.
• In case the pinned location is not within the home delivery coverage, the Customer has the option to pick up the order from the nearest store to the coverage zone, otherwise, the order is subject to be returned within 30 days.

• You must show the message that includes the order number and its readiness for collection.
• Order will be handed to the holder of the collection message
• Products sold by Third-Party Seller are not available for “Collect from Store”

• For in-store payment transactions: bank credit cards / mada cards, debit cards, span, cash or, eXtra gift cards.
• For online payment transactions: SADAD payment system, bank credit cards (Visa, MasterCard and AMEX), mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider.

• eXtra customers can subscribe to Jood membership through eXtra stores, extra.com or eXtra mobile App.
• Membership is valid for one year from activation date.

• When a customer starts with the registration steps, customer’s identity will be verified as follows:
  • In Store: eXtra will send one time password (OTP) by SMS to the registered mobile number and email address for validation.
  • Online: customer must log in or register a new account
• Once payment is done and subscription is complete, eXtra will send confirmation notification to the customer.

• The membership program cannot be refunded or cancelled, once the subscription process is complete.
• Customers who enroll online can choose to activate or deactivate the auto-renewal feature upon enrolment & can update that selection later on from their account.
• Customers who have not selected to auto-renew shall get an email ahead of membership expiry containing a link to renew or upgrade membership.
• Customers can choose to activate or deactivate the auto-renewal feature through the website / app after completing the Jood membership purchase process.

• Discounts: Subscribers get special discounts on all purchases during the subscription period (excluding SEEC products), in addition to special discount codes for Jood members. Jood discounts apply for a maximum purchase amount of € 50,000 annually (only Fifty Thousand Saudi Riyals), and if the member wishes to apply Jood discounts to more purchases, he/she can purchase a new membership.
• Family Entertainment Benefits: Jood members shall receive Sparky’s cards upon subscription
• Additional value benefits:
  • Extended Return and exchange period
  • Early access to key events
  • Remote technical support 24/7
• Membership discounts:

• Jood Blue: Subscription fees € 199 (One Hundred and ninety-nine Saudi Riyals) inclusive of VAT.
• Jood Gold: Subscription fees € 599 (Five Hundred and ninety-nine Saudi Riyals) inclusive of VAT.

• Jood members are eligible for 30 days return & exchange for purchases during the subscription period in case the product is still with the original packing, sealed and unopened. Standard return & exchange policy announced in eXtra stores and on extra.com still applies.

• eXtra reserve the right to accept or reject a membership at our discretion.
• The subscriber is not allowed to waive the membership or any of its benefits including discount codes and/or transfer it to and/or share it with any other person.
• Upgrade from Blue to Gold requires a 24-hour waiting period after subscription.
• Some benefits may require minimum purchase thresholds, have quantity or shipping address limitations, or require members to meet specified criteria to access them.
• Jood discounts don’t apply to smart/recharging cards, gift cards, and others.
• eXtra may choose in its sole discretion to add or remove any membership benefits.
• This membership is designed for individual customers only.
• Some products which are available exclusively online might not be included in Jood membership. Please review the product’s page to check if Jood discount applies for a specific product.
• Jood membership benefits are not applicable to products sold by third-party sellers.

• eXtra may at its discretion change these terms and conditions, terms of use on extra.com, privacy policy, or any aspect of membership with notice to the Member.

• eXtra may terminate the membership of the subscriber at its absolute discretion with notice, and if this happens, the subscriber will receive the subscription value for the remaining months of the membership.
• In the event that eXtra terminates the membership due to any breach or violation on the part of the subscriber, then eXtra has the right not to refund any amount of the subscription value.

• These terms and conditions are subject to the laws of the Kingdom of Saudi Arabia, and in the event of any dispute or claim related to these terms and conditions or the eXtra membership program, the exclusive jurisdiction of the competent courts in the Kingdom shall prevail.

• The Subscriber consents to the processing of their personal data by eXtra in connection with the membership Program.

• The subscriber acknowledges that he has read and agrees to the terms and conditions of eXtra (Jood) membership program. General terms & conditions of eXtra apply.

• The card is only valid for the applicant and should not be used by any other person.
• This card is only a payment method to the already approved installment agreement signed by the Customer at the time when the card was handed over.
• The card can only be used at any eXtra showroom for in-store purchases or on the Website for online purchases in Saudi Arabia only.
• Products purchased online or from store using Tas’heel wallet cannot be refunded in cash in case of returns. The product can be returned or exchanged based on our Return & Exchange policy.
• This card is not a credit/ debit or prepaid card.
• This card is not rechargeable.
• No cash refund can be given if any balance is left on the card
• Prices are guaranteed for the day the contract was signed.
• We are not responsible for purchases made on lost, stolen or damaged cards.
• The instalment price shown on this Website is subject to changes depending on the products which are being purchased using Tas’heel Finance.

• If the order value is more than the redeemed value of the loyalty program or e-Gift card, the Customer can pay the remaining amount using any debit/credit card.
• When using loyalty cards for purchases on the Website, Customers may combine their loyalty card balance with payments made via debit, credit, and pre-paid cards in addition to Baseeta only. However, it is important to note that loyalty card balances cannot be combined with payments made through Tamara, Tabby, Sadad, Apple Pay, or gift cards. We reserve the right to modify these accepted payment methods at our discretion.
• For more details about the terms and conditions regulating all approved loyalty programs and e-Gift cards, please visit Bank Loyalty page.
• It is not possible to buy products from Third-Party Sellers with Loyalty Program and E-Gift cards.

• (eXtra Gift Card) is valid for use in all eXtra stores and on the Website inside the Kingdom of Saudi Arabia.
• More than one gift card can be used in the same invoice/transaction with a maximum limit of 4 cards per each invoice/transaction.
• This card is valid for 12 months from issuance date or until the full value is consumed, whichever comes first, and the validity date of expired cards cannot be extended.
• (eXtra Gift Card) cannot be exchanged, refunded, returned, reloaded, redeemed in excess of its value, redeemed for cash, refunded for cash or transferred to another account.
• The verification PIN of (eXtra Gift Card) must be entered upon each usage or remaining credit check.
• The gift card number and verification PIN can be obtained by:
  • Scratching the back of the printed card from eXtra stores.
  • Receiving e-mail message in case of card’s online purchase.
• The owner of the gift card is solely responsible for protecting this card and the verification PIN from any unauthorized use.
• The Customer cannot use the old version of the gift card issued by our stores to buy from the Website. Only the new version can be used to buy from both stores and Website.
• The gift card cannot be refunded at any of extra stores if the Customer wants to return the purchased products, and the value of the card or part of it will be returned on a new card to be used in extra in accordance with our Return & Exchange Policy.
• We shall not be liable if any gift card is lost, stolen or damaged, or if the Customer's gift card is used without his/her permission.

For all details about Price match Policy, please Click Here

Products sold by Third-Party Seller not applicable for PMP.

• Payment rejection.
• Customer delayed for more than 1.5 hour to settle the payment for his bill reference number by SADAD.
• Buying more than 2 pcs of the same item (quantity limitations may vary during promotion durations and it will be preannounced).
• Customer no-show or delay for more than 7 days in collecting his (paid online) “collect from store” orders.
• Wrong delivery address given by Customer or wrong contact details due to Customer is not reachable.
• Unavailability of a third-party seller to provide the Seller's Product ordered by the Customer or recall of a Seller's Product from the market.

• In case if you ask for cancellation after shipping the order, cancellation fees may apply.
• You can cancel the order by rejecting to receive it or by dropping it to the nearest store. (Products from Third-Party Sellers not applicable for the dropping the item to the nearest store)
• Please read more about our Return and Exchange policy.

• Software, video games, and ExtraCare packages.
• Due to hygienic reasons health & beauty products (shavers, epilators, oral/ dental care…) are not subject to any return, replacement or refund, unless found defective within (14) days
• Mobile phones, computers, gaming devices are not subject to any return, replacement or refund, unless found defective within (14) days.
• Printers, faxes, copy machines, supplies and accessories are not subject to any return, replacement or refund, unless found defective within (14) days.

• Digital cards issued are valid for Middle East region, gamers profiles.
• Customers may purchase digital and gift cards from the Website using debit, credit, and pre-paid cards in addition to Baseeta only. Please note that the following payment methods cannot be used for purchasing digital and gift cards: Tamara, Tabby, Sadad, Apple Pay, and gift cards. We reserve the right to modify accepted payment methods at our discretion.
• Issued cards CAN NOT be returned or refunded at any of eXtra Stores across Saudi Arabia, Oman and Bahrain.
• Issued cards validity and activation/redeeming information and instruction are found within the email sent to a customer with the digital code.
• If a Customer has an issue with a purchased gaming card or software card, he/she should contact the product`s owner (Microsoft & Sony).
• Digital cards activation or subscription or redemption in normal circumstances will be sent within 2 hours from his order placement, unless delayed for any technical problem.
• Digital cards, CAN NOT be purchase as a collect from stores order.
• Cash on delivery payment option IS NOT enabled for digital cards.
• Customers should receive their digital code in his/her email provided during order submission, within 2 hours in regular/normal situations.

• Please keep and save the original invoice to benefit from the AC installation service.
• eXtra have the right to reject exchanging or returning the AC after the installation.
• After the installation is complete, the AC will be under the supplier warranty and responsible for any required service or repair within the warranty period.
• The Customer is kindly requested to make the installation site ready (civil work, decoration, plumping, water drainage...) to ease the installation operation, and to provide suitable electricity.
• eXtra will not install the AC in case of concrete wall and requires opening a hole.
• eXtra installation team is not responsible for electric wiring.
• Maximum allowed height for the scaffolding is 3 meters.
• eXtra is not responsible for the cooling efficiency inside the manhole.
• eXtra is not responsible for the cooling efficiency if the installation site size is not compatible with the AC capacity.
• The Customer has to pay the value of the additional pipes or any other additional costs prior to the installation.
• eXtra is not responsible for the quality of the pre-installed pipes at the installation site.
• In case the Customer did not attend the booked appointment maximum within half an hour then eXtra will cancel the appointment, and the Customer has to book another appointment.

• This is not a credit card.
• This card is rechargeable.
• No cash refund for the gift card.
• We are not responsible for lost, stolen or damaged cards.
• This card is valid at all our stores in Kingdom of Saudi Arabia only.
• Valid for one year from the data of issue.

• Twitter: @eXtraStores
• Facebook: eXtra Stores
• Instagram: eXtra Stores
• WhatsApp: 920004123

• Twitter: @eXtraStores
• Facebook: eXtra Stores
• Instagram: eXtra Stores
• WhatsApp: 920004123